سياسة الاسترجاع
Return & Refund Policy
We accept return requests within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was received.
Before returning any item, please contact us at:
Return instructions and the return address (if applicable) will be provided after your request has been reviewed and approved.
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item. We will review your request and provide an appropriate solution, which may include a replacement or a refund.
Refunds
Once your return is approved, refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
The following items are not eligible for return:
- Gift cards
- Personalized products
- Clearance or final sale items